Gambling should stay entertainment. That's why we give you tools to limit your bets, losses and playing time yourself – right up to excluding yourself from your account completely.
What Responsible Gambling Means
Gambling is a leisure activity, not a source of income. If you lose track of time and money, you risk losing control over your own gambling behaviour. Fixed limits and regular self-checks keep your play within bounds. Our Responsible Gambling Policy brings together recommendations and tools.
Protecting Minors
Only adults may open an account at Beef Casino; you must also be of legal age in your country of residence. You confirm your age when you register, and we verify your identity with an ID document before withdrawals. Parents can also protect devices with filtering software:
- CyberPatrol
- Contentwatch
- Net Nanny
- GamBlock®
- CYBERsitter
Recognizing Warning Signs
Our policy includes a five-question self-assessment. It helps you judge whether your gambling is becoming a problem. If the test gives you pause, you should turn on the protection tools early.
- Set a deposit limit before you play.
- Cap your losses and wagering with your own limits.
- Take the self-assessment at regular intervals.
- Take a break with self-restriction when needed.
- Contact support early if you have questions.
Player Protection Tools
You set up all limits and restrictions by email at help-beef@support.win. The following options are available:
| Tool | Function |
|---|---|
| Deposit limit | Limits the amount you can deposit |
| Loss limit | Caps losses over a period of time |
| Wagering limit | Limits the total of your bets |
| Spending limit | Sets a maximum on your spending |
| Self-restriction | Temporary restriction of the account |
| Self-exclusion | Temporary or permanent account block |
How to Set a Limit
Setup is handled by support.
- Send an email to help-beef@support.win from the address linked to your account.
- State the option you want: deposit, loss, wagering, self-restriction or self-exclusion.
- Specify the amount or duration of the restriction.
- Wait for confirmation from support.
Self-Exclusion
With self-exclusion, access to your account is blocked. Promotional materials are stopped for the duration of the exclusion. The block can be temporary or permanent.
Outside Help
Independent organizations offer confidential advice on problem gambling. Our policy lists Gamblers Anonymous and Gambling Therapy, among others. Both offer support without you having to be a casino customer.
Contacting Support
The support team helps with any questions about limits, breaks and blocks. Live chat on the website is available around the clock. You can email help-beef@support.win or reach us on Telegram at @BEEF_ENsupport_bot. Support is offered in German and English.