Gambling should stay entertainment. That's why we give you tools to limit your stakes, losses and playing time yourself – right up to full exclusion from your account.
What responsible gambling means
Gambling is a leisure activity, not a source of income. Anyone who loses track of time and money risks losing control of their own gambling behaviour. Fixed limits and regular self-checks keep play within bounds. Our responsible gambling policy brings together recommendations and tools.
Protecting minors
Only adults may open an account at Beef Casino; the age of majority in your country of residence also applies. Your age is confirmed at registration, and we verify your identity with an ID document before withdrawals. Parents can additionally protect devices with filtering software:
- CyberPatrol
- Contentwatch
- Net Nanny
- GamBlock®
- CYBERsitter
Recognising the warning signs
Our policy includes a self-assessment test with five questions. It helps you judge whether your gambling is becoming a problem. If the test gives you pause for thought, you should activate the protection tools early.
- Set a deposit limit before you play.
- Cap losses and wagering with your own limits.
- Take the self-assessment test at regular intervals.
- Take a break via self-restriction if needed.
- Contact support early if you have any questions.
Player protection tools
You set up all limits and restrictions by e-mail to help-beef@support.win. The following options are available:
| Tool | Function |
|---|---|
| Deposit limit | Limits the amount you can deposit |
| Loss limit | Caps your losses over a period |
| Wagering limit | Limits the total of your stakes |
| Spending limit | Sets a ceiling on your spending |
| Self-restriction | Temporary restriction of the account |
| Self-exclusion | Temporary or permanent account block |
How to set a limit
Setup is handled by support.
- Send an e-mail to help-beef@support.win from your account's e-mail address.
- State the option you want: deposit, loss, wagering, self-restriction or self-exclusion.
- Specify the amount or duration of the restriction.
- Wait for confirmation from support.
Self-exclusion
With self-exclusion, access to the account is blocked. Promotional material is stopped for the duration of the exclusion. The block can be temporary or permanent.
External help
Independent organisations offer confidential advice on problem gambling. Our policy names Gamblers Anonymous and Gambling Therapy, among others. Both offer support without you having to be a casino customer.
Contacting support
The support team helps with all questions about limits, breaks and blocks. Live chat on the website is available around the clock. You can e-mail help-beef@support.win or message @BEEF_ENsupport_bot on Telegram. Support is provided in German and English.